How does Service Assist™ work?

Click here to view the graphic that depicts our managed car service on one page. To understand in more detail, read on!

1. Booking

From our home page, select Car Service, Repairs, or Insurance Claims (Service Assist™). Next, select your car manufacturer and model. Then, select a service option. Once you make a booking, you receive SMS and Email alerts confirming your appointment. The alerts also contain our bank account details to which you will make a UPI / IMPS / NEFT transfer of service center charges, after your car service. Credit / Debit card payment is also available. 

2. Service Center Selection and Vehicle Pickup

We recommend a service center based on proximity and merit (service center’s quality record with us). Our Technical Advisor calls you one day before appointment to confirm the next day’s plan. Then, he visits your address at the scheduled time, takes additional inputs from you, and personally drives (we do not outsource this task to drivers) your car to the service center. You receive an SMS alert and an Email notification when your car is checked in for service. 

3. Cost control

We filter out unnecessary replacements or services. We technically validate the need for any replacement or repair. This saves our customers a lot of money. We do not approve blind replacements of entire assemblies. We only approve repairs and replacements after they are established as root causes of reported symptoms or problems, resulting in huge savings for our customers. We strictly enforce manufacturer mandated service requirements – and in most cases decline everything else. We only make an exception when our customers ask for a specific additional task to be done because they need it. You’re in complete control. We call you for any approvals for matters not already discussed with you.

4. Quality Control

Our Tech Advisor visually inspects repaired and replaced components, and takes a test drive where necessary, to ensure that every service task is completed as it should be. This is the Wheels Wisdom QA process step. No car leaves the service center without passing this test. If the vehicle passes QA, you receive an SMS alert and an Email notification when your car is ready for delivery. If it doesn’t, we stay at the service center and ensure quality that meets our standards. Remember, your advisors are educated, technical experts.

5. Advance and Balance Payments

Post Service Payments: After service, you can conveniently pay us service center charges by logging on to our website, clicking on My Account, and then on the Orders tab.

Discount on Post Service Payments: To avail of a 1 per cent discount on post service payments, use UPI, IMPS, or NEFT! Simply transfer the due amount multiplied by 0.99 to the account details mentioned in the appointment confirmation email.

Payments above Rs.50,000: Please note that for payments greater than Rs.50,000, payment gateway charges of approximately 2 per cent apply. This does not apply to UPI, NEFT and IMPS payment modes.

Advance Payments: If your service center charges are estimated to be greater than Rs.25,000, we collect a 50 per cent advance prior to proceeding with the work. If the estimated amount is greater than Rs.75,000, we collect 100 per cent advance. We do this as Wheels Wisdom takes significant credit risk in a post paid service and is just a measure for mutual protection.

Cash and Cheque Payments: Please note that Cash is not accepted under any circumstances, and Cheque is accepted in exceptional situations.

6. Delivery

Cars typically get back to your address between 5 to 7 PM the same day (unless there are major repairs or spare parts awaited).

Our Technical Advisor has a closing discussion with you where he walks you through the tasks done for the day and makes sure you completely understand the specifics of the care your car received, and answers any questions you might have.

Based on customer feedback, Wheels Wisdom has come up with Annual Membership Plans that are more cost effective than a one time service. We recommend you view our membership packages before signing up for a one time service!