FAQ

The professional fee is a necessity for Wheels Wisdom to bring our esteemed customers the high quality of service, together with the long term accountability and ownership that our customers have come to expect of us. With a dedicated Service Experience Manager assigned for each vehicle, we incur substantial costs to bring you a superlative service experience! And most importantly, we absolutely will not allow unnecessary repairs on our cars, saving our customers money in multiples of our professional fees, each time. Do note that Annual Members do not pay a professional fee for each appointment.

Wheels Wisdom does not own service centers. We’re wholesale customers to Multi Brand Service Centers. After receiving a paid order, we assign a service center based on proximity and merit (service center’s quality record with us). Please note that we will not be able to determine service center location prior to receiving your paid order, as the assignment is made using parameters specified in your order. You can rest assured that every service center we go to meets our standards with respect to quality of equipment, labor, and parts. Moreover, work is carried out under our control, and we ensure our customer interests are always protected.

Wheels Wisdom uses OES or OES equivalent spares in all cars, as these meet our quality standards, and at the same time, are not expensive. OES stands for Original Equipment Supplier. These are suppliers that supply parts to your vehicle manufacturer. When they supply the part without the car manufacturer’s logo printed on the part, it is known as an OES part. If supplied with the car manufacturer’s logo, it is known as an OEM part. OEM stands for Original Equipment Manufacturer. In certain situations, when OES and OES equivalent parts are not available, we switch to using OEM parts if they’re available. This slightly pushes up the cost, but ensures your car is not unnecessarily delayed due to spare part availability.

You receive Wheels Wisdom generated invoices after every service or repair. We make wholesale payments to service centers, and generate retail invoices for our customers. (However, for any jobs carried out by us at Authorised Service Centers, the ASC generated bill is handed over to the customer, since we do not have any wholesale pricing arrangements with ASC’s).

Wheels Wisdom brings you the managed service of getting car service and repairs done at workshops, and our deliverables are services. We do not procure parts directly, nor employ service center labor. We undertake the service of getting the job done at service centers, end to end. That is the reason why parts and labor are not listed or taxed separately in Wheels Wisdom invoices.

No. For your convenience, Wheels Wisdom will pick up the car from your doorstep, get it serviced or repaired, and bring the car back to your doorstep as well. We do not have a process by which we can receive your vehicle at any of our service centers, if you bring it yourself. Ownership of the entire process, end to end, allows us to give you the best service experience!

No. While we understand your anxiety if you’re dealing with us for the first time, we need you to trust us. We are customers at the service center, and we treat your car as ours. Presence of the vehicle owner at the service center creates confusion as to who is in charge, and hampers our work. We would like you to stay home or at work, and trust us. Your trust is our most valuable asset, and we are cognizant of it at all times.

Service appointments can only be booked online, via our website, with online payment. This is because our booking process requires a reasonable amount of detail regarding the car as well as your accurate address, contact number, and email ID. Humans manually taking this information over the phone makes this step error prone. You’re most welcome to call us for clarifications or for queries you may have with regard to your upcoming booking. 

All Wheels Wisdom appointments require payment. This is done to ensure only serious customers are able to book an appointment.

Appointment dates are updated in real time on our website. All you have to do is click on your preferred booking option. Every booking page has a clickable calendar, which shows appointment availability in real time. Dates in full green blocks mean they are available. Dates in partial green and red mean the date is available, but filling fast. Dates in full red blocks mean they are completely booked and not available.

Only our employees (Service Experience Managers) drive your car to the service center, and our employees are trained extensively to drive your vehicle extremely carefully. In spite of all care, in the unfortunate event of an accident, Wheels Wisdom will get the vehicle restored to the original condition as it was at the time of pick up, using the registered owner’s comprehensive insurance policy. Any difference amount between what the insurance policy pays for and what is actually paid at the service center will be borne by Wheels Wisdom. Loss of NCB (No Claim Bonus) is also compensated by Wheels Wisdom. The facility at which such repair will be carried out will be determined by Wheels Wisdom. But please rest assured, we rarely run into such situations, and are extremely conscious of the trust our customers place in us. Whatever happens, we will ensure we retain your trust. That’s a Wheels Wisdom promise!

Yes, we make a small margin on most additional repairs we carry out for you. 

For all jobs, we pay wholesale prices to our service centers, and charge retail prices to our customers

Our customers experience a huge drop in their overall service and repair charges when compared to Authorised Service Centers (Unnecessary Replacements, Labor, and Value added services), and yet experience quality and customer experience levels far superior to them.

We do not expect, nor accept, any commissions from service centers. We negotiate wholesale prices with our service centers, and add our margins to our estimations. Our prices are transparent, and reflective of the quality and reliability we offer. Our constant focus is to cut down on unnecessary replacements and value added services, and save money for our customers.

Every job we do, has a margin built into it. How?

We negotiate bulk wholesale prices with our service centers, and charge retail prices to our customers.

Our team receives their incentives based on just one data point – Customer Delight. We believe that if we ensure that only the smallest necessary repair is carried out when nothing more is required, our customer automatically comes back to us when s/he really needs a major repair done, and then we can make a higher margin on a bigger job.

We believe in honest work, and our experience has shown us that when a company works sincerely and honestly in the interests of its customers, protecting them, money automatically comes in the form of future business.

Our customers love us and help us with so much word of mouth, that we don’t have to burn money on advertising unlike cash guzzling startups.

And thus making it possible for us to make our margins Ethically.

While blood pressure and fever can be checked at home, we go to the hospital for anything more than that. Why? Because the hospital is equipped with the right infrastructure, and with the optimum number of specialists to tend to us, based on what’s found in our diagnosis.

Similarly, while plain vanilla oil change servicing can be managed at your home, a well equipped, and that’s worth repeating – well equipped service center with the best service personnel is the right place to carry out anything more than that. Most cars need more than just plain vanilla oil change. Crucially, our drive to the service center is called the diagnostic drive, where we carefully observe symptoms reported in your car. This is grossly missed in a doorstep service. In addition to that, needless to say, the inconvenience of standing by and ‘watching over’ the service is not something everybody wants to go through either!