Begin by booking your service appointment, starting from our home page. Once you complete the booking (with payment), you receive SMS and Email alerts confirming your appointment. Please note that Wheels Wisdom orders are confirmed only upon payment.
You receive a confirmation call within 24 to 72 hours of placing your order, during which we confirm the service center based on various factors, like proximity, loading, etc. We will not be able to determine service center location prior to receiving your paid order, as service center assignment is made using parameters specified in your order.
Wheels Wisdom takes your car to large, well equipped Multi Brand Service Centers, that meet our tough quality standards, or to Authorised Service Centers, depending on the type of booking you selected. We don’t own these service centers. We are wholesale customers at the service centers.
We don’t just send your car to the service center. We drive the car ourselves, stay with the car, and ensure that all jobs are carried out as per our instructions. This is in stark contrast to online ‘aggregators’. Wheels Wisdom is NOT an aggregator. We control the entire end to end process, everything is done under our supervision.
Our Service Experience Manager calls you one day before appointment to introduce himself. On the day of appointment, he visits your address at the scheduled time, takes additional inputs from you, and personally drives (we do not outsource this task to drivers) your car to the service center.
We call this the Diagnostic Drive, where our experienced Service Experience Managers carry out the initial diagnosis during the drive to the service center. You receive an SMS alert and an Email notification when your car is checked in for service.
We then filter out unnecessary replacements or services. We technically validate the need for any replacement or repair. This saves our customers a lot of money. We do not entertain blind replacements of entire assemblies.
We only recommend repairs and replacements after they are established as root causes of reported symptoms or problems, resulting in huge savings for our customers. We strictly enforce manufacturer mandated service requirements – and in most cases decline everything else. We only make an exception when our customers ask for a specific additional task to be done because they need it.
At Multi Brand Service Centers:
Wheels Wisdom uses OES or OES equivalent spares in all cars, as these meet our quality standards, and at the same time, are not expensive. OES stands for Original Equipment Supplier. These are suppliers that supply parts to your vehicle manufacturer. When they supply the part without the car manufacturer’s logo printed on the part, it is known as an OES part. If supplied with the car manufacturer’s logo, it is known as an OEM part. OEM stands for Original Equipment Manufacturer. In certain situations, when OES and OES equivalent parts are not available, we switch to using OEM parts if they’re available. This slightly pushes up the cost, but ensures your car is not unnecessarily delayed due to spare part availability.
Next, an accurate diagnosis and identification of root causes is completed for all the issues reported in the vehicle. Thereafter, we prepare an estimation to fix the identified root causes. We send you an email requesting approval of estimates towards repairs. We proceed with work only after we receive your email approval.
Advance payment: 50% advance payment is requested when the estimation exceeds Rs.25,000. 100% advance payment is requested when we deliver the vehicle and then order spare parts. We do this as Wheels Wisdom takes significant credit risk in a post paid service. Advance payments can be made conveniently via our website.
Exclusions: Please note that aftermarket accessory repairs or installation, or overhauling of most parts (with a few exceptions), are NOT taken up by Wheels Wisdom. In case you request any such jobs in your order, kindly note that those will be excluded.
At Multi Brand Service Centers, our Service Experience Manager stays with your car when service and repairs are being carried out. After the work is completed, he inspects repaired and replaced components, and takes a test drive where necessary, to ensure that every service task is completed as it should be. No car leaves the service center without passing this QA test.
If the vehicle passes QA, you receive an SMS alert and an Email notification when your car is ready for delivery. If it doesn’t, we stay at the service center and ensure quality that meets our standards. Remember, your Service Experience Managers are educated, technical experts. A very detailed and scientifically designed QA checklist is used for this process step.
At Authorised Service Centers, we may not have access to the work area. However, we tightly control what is allowed to be done in the vehicle, and the manufacturer’s work quality standards complement our control.
After service at Multi Brand Service Centers, you receive an email and SMS confirming the exact balance amount that needs to be paid. You can conveniently make the balance payment via our website. You receive Wheels Wisdom generated invoices after every service or repair. Parts and labor are not listed or taxed separately in Wheels Wisdom invoices. Why?
After service at Authorised Service Centers, customers make a payment directly to the Authorised Service Center via their payment link, or via UPI.
Cash and Cheque Payments: Wheels Wisdom has been a ‘Zero Cash’ company since inception in 2015. Please note that Cash (and Cheque) payments are not accepted under any circumstances.
Regular servicing is typically completed on the same day (the day of pick up). For additional repairs, the delivery timeline can only be predicted after diagnosis, and based on availability of spare parts.
During delivery, our Service Experience Manager has a closing discussion with you where he walks you through the tasks done for the day and makes sure you completely understand the specifics of the care your car received, and answers any questions you might have.
We collect feedback from customers during service, at the time of vehicle delivery, as well as at periodic intervals after the service engagement to make sure you’re completely satisfied with our service. We’re known in the market for our excellent post service support.
Nobody is perfect. Neither are we! Though rare, we do make mistakes. But when we do, you can be assured of our 100 per cent commitment on our intention to resolve your concern. All we look forward to in such circumstances is your patience!