How does Wheels Wisdom’s Servicing and Repairs work?

There’s a lot of information on this page, but trust us, you don’t want to miss any of this detail!

1. Booking

From our home page, select Car Service and Repairs. Next, select a service option. Once you complete the booking payment, you receive SMS and Email alerts confirming your appointment.

2. Vehicle pickup

We recommend a service center based on proximity and merit (service center’s quality record with us). Our Technical Advisor calls you one day before appointment to confirm the next day’s plan. Then, he visits your address at the scheduled time, takes additional inputs from you, and personally drives (we do not outsource this task to drivers) your car to the service center. We call this the Diagnostic Drive, where our experienced Tech Advisors carry out the initial diagnosis during the drive to the service center. You receive an SMS alert and an Email notification when your car is checked in for service.

3. Cost control

We then filter out unnecessary replacements or services. We technically validate the need for any replacement or repair. This saves our customers a lot of money. We do not entertain blind replacements of entire assemblies. We only recommend repairs and replacements after they are established as root causes of reported symptoms or problems, resulting in huge savings for our customers. We strictly enforce manufacturer mandated service requirements – and in most cases decline everything else. We only make an exception when our customers ask for a specific additional task to be done because they need it.

4. Estimation approval and Advance payment (where necessary)

Once your vehicle is checked in at the service center, you receive a call from our Technical Advisor to advise you regarding additional repairs. We help you decide which ones need immediate attention, and which ones can wait. We send you an email requesting approval of estimates towards repairs. We authorise service centers to proceed with work only after we receive your email approval. Advance payments are requested in certain cases. We do this as Wheels Wisdom takes significant credit risk in a post paid service. Advance payments can be made conveniently via our website.

5. Quality control

Our Tech Advisor visually inspects repaired and replaced components, and takes a test drive where necessary, to ensure that every service task is completed as it should be. No car leaves the service center without passing this QA test. If the vehicle passes QA, you receive an SMS alert and an Email notification when your car is ready for delivery. If it doesn’t, we stay at the service center and ensure quality that meets our standards. Remember, your advisors are educated, technical experts. A very detailed and scientifically designed QA checklist is used for this process step. You receive a copy of the QA sheet at the time of delivery.

6. Balance payments

Balance Payments: After service, you can conveniently pay us additional approved charges by logging on to our website, clicking on My Account, and then on the Orders tab.
Payments above Rs.50,000: Please note that for payments greater than Rs.50,000, payment gateway charges of approximately 2 per cent apply on the entire amount. This does not apply to payments made via UPI.
Cash and Cheque Payments: Please note that Cash is not accepted under any circumstances, and Cheque is accepted in exceptional situations.

7. Delivery

Cars picked up at 8 AM typically get back to your address between 5 to 7 PM the same day, and cars picked up at 12 Noon typically get back to your address between 3 to 7 PM the next day (unless there are major repairs, more time required for diagnosis, body repairs, or spare parts awaited).

Our Technical Advisor has a closing discussion with you where he walks you through the tasks done for the day and makes sure you completely understand the specifics of the care your car received, and answers any questions you might have. A Wheels Wisdom Technical Manager speaks to you over phone to made sure you’re completely satisfied with our service.

8. Feedback

We collect feedback from customers at the time of vehicle delivery, as well as at periodic intervals after the service engagement to make sure you’re completely satisfied with our service. We’re known in the market for our excellent post service support.

9. If we make a mistake

Nobody is perfect. Neither are we :-). Though rare, we do make mistakes. But when we do, you can be assured of our 100 per cent commitment on our intention to resolve your concern. All we look forward to in such circumstances is your patience!