Begin by booking your service appointment, starting from our home page. Once you complete the booking (with payment), you receive SMS and Email alerts confirming your appointment. Please note that Wheels Wisdom orders are confirmed only upon payment.
You receive a confirmation call within 24 to 72 hours of placing your order, during which we confirm the service center based on various factors, like proximity, loading, etc.
Wheels Wisdom takes your car to large, well equipped Multi Brand Service Centers, that meet our tough quality standards. We don’t own these service centers. We are wholesale customers at the service centers, where we stay with the car, and ensure that all jobs are carried out as per our instructions.
This is in stark contrast to aggregators. Wheels Wisdom is NOT an aggregator. We control the entire end to end process. All jobs are carried out under our supervision.
Our Service Experience Manager, who is a technically qualified professional, calls you one day before appointment to introduce himself. On the day of appointment, he visits your address at the scheduled time, takes additional inputs from you, and personally drives your car to the service center (we don’t employ drivers).
We call this the Diagnostic Drive, where our experienced Service Experience Managers carry out the initial diagnosis during the drive to the service center. You receive an SMS alert and an Email notification when your car is checked in for service.
We then focus on thorough inspection and diagnosis of issues, and technically validate the need for any replacement or repair. We strictly do not allow unnecessary replacements in our cars.
We only recommend repairs and replacements after they are established as root causes of reported symptoms or problems, resulting in huge savings for our customers.
Spare Parts: Wheels Wisdom uses OES or OES equivalent spares in all cars, as these meet our quality standards, and at the same time, are not expensive. OES stands for Original Equipment Supplier. These are suppliers that supply parts to your vehicle manufacturer. When they supply the part without the car manufacturer’s logo printed on the part, it is known as an OES part. If supplied with the car manufacturer’s logo, it is known as an OEM part. OEM stands for Original Equipment Manufacturer. In certain situations, when OES and OES equivalent parts are not available, we switch to using OEM parts if they’re available. This slightly pushes up the cost, but ensures your car is not unnecessarily delayed due to spare part availability.
Next, we prepare an estimation to fix the identified root causes. We send you an email requesting approval of estimates towards repairs. We proceed with work only after we receive your email approval.
Advance payment: 50% advance payment is requested when the estimation exceeds Rs.25,000. 100% advance payment is requested when we deliver the vehicle and then order spare parts. We do this as Wheels Wisdom takes significant credit risk in a post paid service. Advance payments can be made conveniently via our website.
Exclusions: Please note that aftermarket accessory repairs or installation, or overhauling of most parts (with a few exceptions), are NOT taken up by Wheels Wisdom. In case you request any such jobs in your order, kindly note that those will be excluded.
Our Service Experience Manager stays with your car when service and repairs are being carried out. After the work is completed, he inspects repaired and replaced components, and takes a test drive to ensure that every job is completed as it should be. No car leaves the service center without passing this QA test.
If the vehicle passes QA, you receive an SMS alert and an Email notification when your car is ready for delivery. If it doesn’t, we stay at the service center and ensure quality that meets our standards. Remember, your Service Experience Managers are educated, technical experts. A very detailed and scientifically designed QA checklist is used for this process step.
After service, you receive an email and SMS confirming the exact balance amount that needs to be paid. You can conveniently make the balance payment via our website. You receive Wheels Wisdom generated GST PDF invoices after every service or repair. Parts and labor are not listed or taxed separately in Wheels Wisdom invoices. Why?
Cash and Cheque Payments: Wheels Wisdom has been a ‘Zero Cash’ company since inception in 2015. Please note that Cash (and Cheque) payments are not accepted under any circumstances.
Regular servicing is typically completed on the same day (as the day of pick up). For additional repairs, we share the delivery timeline during estimation discussion, and base it on availability of spare parts and complexity of jobs.
During delivery, our Service Experience Manager has a closing discussion with you where he walks you through the jobs carried out and makes sure you completely understand the specifics of the care your car received, and answers any questions you might have.
We collect feedback from customers during service, at the time of vehicle delivery, as well as at periodic intervals after the service engagement to make sure you’re completely satisfied with our service. We’re known in the market for our excellent post service support.
Nobody is perfect. Neither are we! Though rare, we do make mistakes. But when we do, you can be assured of our 100 per cent commitment on our intention to resolve your concern. All we look forward to in such circumstances is your patience!